Frequently Asked Questions

CityBites is a B2B office catering platform built around one owned kitchen. Public visitors can browse curated options and request access, and approved company users can then move into office ordering with a cleaner, admin-first workflow.

Use Sign Up or Request Access to submit your company details. We review office fit, confirm the service area, and help set up your company account before ordering opens.

CityBites launches San Francisco first. We keep the initial delivery area tighter so food quality, timing, and support stay reliable.

Individual Boxes can start around $10 per meal in curated programs, while final minimums depend on the office setup, group size, and format. Meetings & Events pricing is quoted with more planning context.

Yes, as long as the food is fulfilled by the same CityBites kitchen and the order stays within a single order type. One order cannot mix Individual Boxes and tray-style catering.

Cutoff windows depend on the format and office program. We keep public browsing simple, then share clear timing expectations once your company is approved or when you talk with support.

Office admins or organizers can coordinate the order, invite teammates to choose meals, and review everything before final submission. The goal is to keep mixed team preferences easier to manage.

CityBites manages delivery as part of the owned-kitchen model. We do not position the experience as a multi-vendor marketplace with disconnected fulfillment.

Reach out as early as possible through Help & Support. We review changes against production timing and delivery planning, and earlier notice gives us the best chance to accommodate updates.

For larger Meetings & Events orders, we plan the setup details with your team as part of the event support flow. The exact service level depends on format, headcount, and office needs.

Meals are prepared in the CityBites owned kitchen in San Francisco. That one-kitchen model is central to how we keep quality, consistency, and operational control tighter.

CityBites supports curated menu flexibility and common office dietary needs. If your team has specific restrictions or accommodation questions, Talk to Us so we can guide the right fit.

Menus stay curated rather than endlessly broad. We rotate offerings over time while keeping the experience stable enough for recurring office meals and predictable planning.