Help & Support

How CityBites Works

CityBites is a B2B office catering platform built around an owned-kitchen model. Instead of coordinating between multiple restaurants, we prepare and fulfill from one controlled kitchen so food quality, delivery standards, and support stay tighter.

For company admins

• Request company access before ordering opens.
• Once approved, invite team members and set up office details.
• Create either Individual Boxes or Meetings & Events orders, with one order mapping to one order type.
• Offer multiple cuisines in one order when they come from the same kitchen.
• Review and confirm orders before they move into fulfillment.

Key benefits

• Owned-kitchen quality: One facility, one quality standard, and fewer handoff problems.
• Clearer pricing: Better control without marketplace-style markup layers.
• Human support: A calmer pre-sales and planning experience for office admins.
• Operational clarity: Public browsing stays open, but ordering stays restricted to approved company users.

Requesting Access

CityBites uses approval-based onboarding so we can confirm service fit before company ordering opens. That keeps the launch experience cleaner for both office admins and operations.

The onboarding flow

1. Request access: Share your company details, office location, and what kind of catering support you need.
2. Service review: We confirm whether your office fits the current launch area and support model.
3. Approval and setup: The first approved contact becomes the company admin and can start inviting others.
4. Ordering opens: Your team can move into authenticated ordering once setup is complete.

What we review

• Office location within the current San Francisco launch scope.
• Meal format needs such as Individual Boxes, Meetings & Events, or both.
• Whether the office setup matches our owned-kitchen operating model.

Pricing & Plans

CityBites keeps pricing more straightforward by operating from one kitchen and avoiding marketplace-style vendor sprawl.

Individual Boxes

• Starting from $10 per meal in curated boxed-meal programs.
• Final pricing depends on menu mix, volume, and office setup.
• Multiple cuisines can be combined in one order when they are fulfilled by the same kitchen.

Meetings & Events

• Quoted based on group size, menu selection, setup needs, and packaging style.
• Works well for meetings, office-hosted events, training sessions, and larger team moments.
• CityBites keeps public positioning simple while the operational order type remains Tray Catering behind the scenes.

Payment terms

• Payment stays decoupled from order acceptance in MVP.
• Manual and tracked payment workflows remain part of the current company-account model.

Service Areas

CityBites launches San Francisco first, with one kitchen behind the experience. We keep service areas tighter so reliability stays strong.

Current launch scope

• San Francisco offices are the primary fit for the current rollout.
• Delivery coverage is confirmed during company review and office setup.
• Meeting and event support may require earlier planning depending on format and group size.

Check your office location

Include your office address or building details in your access request or question form and we will confirm whether it fits the current launch area.

Menu & Cuisines

CityBites shows multi-cuisine variety without turning into a marketplace. The goal is one kitchen, multiple cuisine options, and a more consistent food experience.

Current cuisine focus

• Mediterranean
• Indian
• American
• Mexican

Dietary accommodations

• Curated vegetarian and lighter options.
• Accommodation planning for mixed team preferences.
• Support for common dietary questions during office setup and ordering review.

Menu approach

Menus stay curated and operationally controlled. We show variety, but the experience is still designed to feel like one CityBites kitchen rather than a multi-vendor marketplace.

For Office Admins

CityBites is designed for the person coordinating lunches, events, access, and delivery expectations without wanting a messy marketplace workflow.

Simplified coordination

• One controlled kitchen instead of juggling multiple restaurant vendors.
• Cleaner support when your team needs help with format, timing, or planning.
• Ordering flows built around the company-admin-first model.

Dedicated support

• Human guidance for pre-sales questions and launch planning.
• One clearer support path when something changes.
• A smoother handoff from public browsing to approved-company ordering.

Budget clarity

• Better pricing transparency than typical marketplace layers.
• A more grounded conversation about recurring meals, office events, and launch fit.