How can we help?
Find a clear answer now, or reach the CityBites team directly for company, ordering, or account support.



Browse by topic
How does CityBites work?
Public visitors can explore the service and curated kitchen previews. Approved company users receive access to office setup and ordering, while CityBites coordinates the accepted fulfillment and delivery context.
How do I get my company onboarded?
Submit the company access form with your office details. CityBites reviews the company and service fit, then follows up with the next setup steps. An access request never creates an order.
What areas do you currently serve?
San Francisco is the initial launch market. Use the office checker or submit your location and the team will confirm current fit while CityBites prepares to expand.
What does an office meal cost?
Current public previews start at $10 per person for selected offerings. Exact pricing, minimums, taxes, fees, and availability depend on the approved office, order type, kitchen, and delivery context.
Can team members choose different meals?
Yes for eligible Individual Boxes group orders. Participants choose within one organizer-controlled order, one order type, and one fulfilling kitchen. Tray Catering remains organizer managed.
Can we mix boxes and trays in one order?
No. Individual Boxes and Tray Catering remain separate order types so production, fulfillment, and delivery expectations stay clear.
How is delivery managed?
CityBites manages delivery for accepted orders. Exact windows and operational availability appear only in the approved company ordering context.
How much notice is required?
Notice depends on the kitchen, menu, office, delivery date, and current operating rules. Approved users see the applicable timing before they can submit.
How do dietary and allergen details work?
Public previews show curated dietary and allergen information. Approved users review the live operational item and any permitted choices before submission. For severe allergies, contact CityBites before ordering.
How do ratings improve the service?
Eligible delivered-order ratings can inform menu rotations, item recommendations, and provider follow-up. Public review summaries include only feedback approved for public visibility.
How does company payment work?
Company payment status is tracked separately from order acceptance. Available company funding methods and billing rules appear only inside the approved company workspace.
Book a 15-minute platform walkthrough.
See public discovery, the approved-company workspace, and recurring-program planning in one focused conversation.
- 15 minutes by video call
- Live walkthrough of the complete office lunch flow
- Questions answered by the CityBites team
- Calendar invite after the time is confirmed
Ready to bring CityBites to your office?
Request access now; approved companies receive the office setup and ordering workspace.
