Terms of Service
Last updated: September 1, 2026
1. Acceptance of Terms
By accessing and using CityBites office catering services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Service Description
CityBites provides B2B office catering services through an owned-kitchen model. We prepare and deliver fresh meals for approved company accounts in the San Francisco area. Services include individual boxed meals and tray catering for meetings and office gatherings.
3. Account Registration
CityBites operates on an approval-based onboarding system. Company admins must submit an access request and receive approval before placing orders. You are responsible for maintaining the confidentiality of your account credentials and for activity that occurs under your account.
4. Orders and Payments
All orders are subject to availability and delivery schedule confirmation. Payment terms are established during onboarding and may include invoicing for approved companies. Prices may change with advance notice.
- Individual box orders start from $10 per meal
- Tray catering pricing varies by group size and menu selection
- Orders must be placed by stated cutoff windows before delivery
- Cancellations must be made before the applicable cutoff window
5. Delivery
CityBites manages delivery directly. We currently serve San Francisco and confirm delivery timing and location during the ordering process.
6. Dietary Restrictions and Allergens
While we offer vegetarian, vegan, and gluten-free options, we cannot guarantee that the kitchen is completely free of allergens. Customers with severe allergies should contact us directly before ordering.
7. Limitation of Liability
CityBites is not liable for delays or failures caused by circumstances beyond our control, including weather, traffic, or unforeseen operational disruptions. Liability for claims relating to our services is limited to the amount paid for the affected order.
8. Text Messaging Terms
Eligible company administrators and organizers may optionally enroll a mobile number to receive recurring automated CityBites transactional text messages about order delivery status, including out-for-delivery, delivered, and cancelled updates. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.
Reply STOP to opt out of text messages, START or UNSTOP to resubscribe, or HELP for help. You can also turn SMS off from Notification settings. For assistance, contact info@mycitybites.com. Carriers are not liable for delayed or undelivered messages.
9. Modifications to Terms
CityBites reserves the right to update these Terms of Service. We may notify approved company users of significant changes, and continued use of the services after such changes constitutes acceptance of the revised terms.
10. Contact Information
For questions about these Terms of Service, please contact us at:
Email: info@mycitybites.com
Phone: (925) 337-6176