Delivery & returns

Delivery & Returns

Last Modified: March 20, 2025

Welcome to CityBites LLC! We strive to provide a seamless and enjoyable lunch delivery experience for your office. Below are the details regarding our delivery and returns policy.

Delivery Information

Office Delivery

  • Same Day Delivery: Place your order before [cut-off time] to ensure same-day delivery. You need to contact us to confirm same-day delivery. Our delivery team will bring your meals directly to your office.
  • Next Day Delivery: Place your order by [cut-off time] to ensure next-day delivery. Your meals will be delivered to your office the following day.
  • Scheduled Delivery: Schedule your delivery for a future date that suits you. Choose a convenient date and time for your office delivery.

Setup Service

  • Office Setup: In addition to delivery, our team can assist in setting up your meals at your office location. This service ensures that your meals are ready to enjoy without any hassle.

Vendor Delivery

  • Direct Vendor Delivery: Some of our vendors may deliver meals directly to your office. This ensures timely and efficient delivery from the food provider to your location.

Returns and Refunds

Order Issues

  • If there is an issue with your order, such as incorrect items or missing meals, please contact us immediately at Contact Us. We will work to resolve the issue promptly.

Refund Policy

  • Eligibility: Refunds are eligible for orders that are incorrect, damaged, or not delivered as scheduled.
  • Process: To request a refund, please contact us at Contact Us with your order details and the reason for the refund request. Our team will review your request and process the refund if eligible.

Cancellation Policy

  • Same Day Delivery: Orders for same-day delivery cannot be canceled once placed.
  • Next Day and Scheduled Delivery: Orders for next-day or scheduled delivery can be canceled up to [cut-off time] the day before the delivery date. To cancel an order, please contact us at Contact Us.

Contact Information

If you have any questions or need assistance with your delivery or returns, please contact us at Contact Us. We are here to help!